Privacy Policy

This Privacy Policy describes how Provita.com.mt (the “Site” or “we”) collects, uses, and discloses your personal information when you visit or make a purchase from the Site.

Contact

After reviewing this policy, if you have any questions, require more information about our privacy practices, or wish to make a complaint, please contact us:

Email: office@provita.com.mt
Mail: Provita, 19 Vjal Il-21 Ta’ Settembru, Naxxar NXR 1017, Malta

Collecting Personal Information

When you visit the Site, we collect certain information about your device, interaction with the Site, and information required to process your purchases. Additional information may be collected if you contact us for customer support.

Personal Information refers to data about an identifiable individual. See the sections below for more details:

Device Information

• Purpose: To ensure the Site loads properly and to perform analytics for optimization.
• Source: Automatically collected via cookies, log files, web beacons, tags, and pixels.
• Disclosure: Shared with our e-commerce provider and analytics tools (e.g., Google Analytics).
• Data collected: Browser type, IP address, time zone, cookie data, pages/products viewed, search terms, site interactions.

Order Information

• Purpose: To fulfill purchases, process payments, handle shipping, issue invoices and confirmations, detect fraud, and send relevant communications.
• Source: Collected directly from the customer.
• Disclosure: Shared with e-commerce provider, payment processors, shipping and logistics partners.
• Data collected: Name, billing/shipping address, email, phone number, payment information (e.g., credit card), purchase details.

Customer Support Information

• Purpose: To provide support.
• Source: Collected directly from you.
• Disclosure: May be shared with third-party customer support tools.
• Data collected: Any information you provide when contacting us (e.g., name, email, issue details).

Minors

Our Site is not intended for individuals under the age of 16. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has submitted personal data, contact us to request deletion.

Sharing Personal Information

We share your personal information with third-party service providers to operate the Site and fulfill our agreements with you. For example:

• Website operators
• Courier and delivery services
• Payment gateways (e.g., Revolut, credit card processors)

We may also share information to comply with legal obligations or to protect our rights.

Behavioural Advertising

We may use your information to deliver personalized ads or marketing communications:

• Google Analytics is used to understand customer behavior on our Site. Opt out
• Meta Ads (Facebook & Instagram): Manage your ad preferences
• Google Ads: Manage your ad settings

For more information, visit the Network Advertising Initiative.

Using Personal Information

We use your personal information to:

• Provide our services and products
• Process transactions
• Deliver orders
• Communicate updates and promotions
• Improve our website and user experience

GDPR (European Economic Area Customers)

If you reside in the EEA, we process your information under these lawful bases:

• Your consent
• Fulfillment of a contract
• Legal compliance
• Legitimate business interests (that do not override your rights)

Data Retention: We keep your information unless and until you request erasure.

Automated Decision-Making: We do not engage in automated decision-making with significant legal or personal impact.

Your Rights (GDPR)

You have the right to:

• Access your personal information
• Request correction or deletion
• Object to or restrict processing
• Request data portability

To exercise your rights, contact us at: office@provita.com.mt

Cookies

We use cookies to enhance your browsing experience. Cookies store data like login preferences, items in your cart, and browsing activity.

You can manage cookies via your browser settings. Note: disabling cookies may impact functionality.

Do Not Track

Our Site does not alter its data collection practices in response to Do Not Track signals due to a lack of consistent industry standards.

Changes

We may update this Privacy Policy periodically for legal or operational reasons. The “Last updated” date will reflect the latest revision.

Complaints

If you wish to file a complaint, contact us via email or mail. If unsatisfied with our response, you can reach out to the Malta Data Protection Authority: IDPC Malta

Last updated: August 2025